Effective date: August 8, 2026
At Three Oaks, we want you to feel comfortable placing an order. Because dietary supplements are consumable products, we accept returns only when the product is unopened, unused, and in its original condition.
Returns
You may request a return within 30 days of delivery for an unopened, unused product in its original packaging. To begin a return, contact us through our Contact Us page or at threeoaks2026@gmail.com and include your order number. Please do not send products back before we provide return instructions.
Non-returnable items
Opened, used, damaged-after-delivery, or otherwise altered consumable products are not eligible for return. Original shipping charges are non-refundable unless we made an error or the item arrived damaged or incorrect.
Damaged, incorrect, or missing items
If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue promptly.
Refunds
After we receive and inspect an eligible return, we will email you about approval or denial. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
Contact us
For return questions, contact us through our Contact Us page or at threeoaks2026@gmail.com.